Returns Policy

We build every Parvalux unit with the sort of care and attention you would expect from the UK’s largest manufacturer of fractional horsepower geared motors. In the unlikely event you need to return your unit under warranty, please complete an RMA form by following the link, below.

Warranty for goods

Warranty for Parvalux goods is set for a period of 12 months from the date of invoice.

Returning warranty goods

If you wish to return goods that do not meet the specification agreed please follow the below process:

Please complete an RMA form.
If the form is unavailable, please email Parvalux returns department ([email protected]) with your request to return warranty parts and a returns request form will be emailed to you for completion.

RMA approval

Once we have validated the information provided on the customer returns request and confirmed items to be returned are within the warranty period, we will assign an RMA number for the goods to be returned.

Identification of goods

Please attach or include a copy of the approved customer returns form and any other further information that would assist in our warranty analysis, along with the RMA number clearly identified on the goods to be returned.

Processing warranty returns

If the goods returned do not match the goods approved for return, the RMA will be placed on hold and will not be processed further until resolved with the customer. Continued non-adherence to this may result in an additional administrative charge.

Process service levels

RMA number request and warranty validation: 48 hours
Warranty analysis: 15 business days
Re-supply of warranty return goods: 8 weeks

For full details of warranty please refer to section 7 of our terms and conditions of sale. For any other inquiries relating to warranty returns, please email [email protected].