FAQs

Parvalux has been manufacturing and refurbishing fractional horsepower motors and gearboxes for more than 75 years. Our team has unrivalled experience in the design and customization for application-specific geared motor drives. 

Ordering

As sales of Parvalux products move from Parvalux to maxon, maxon will allocate a new part number so that Parvalux products can be identified on the maxon inventory system.

This will be configured to also cross-reference Parvalux part numbers, to make the process simple for customers.

No, we’re moving sales from Parvalux to maxon but you’ll still be able to buy exactly the same high-quality products you’ve always bought from us.

We remain committed to innovation and we’ll be adding new products (our brand-new range of brushless motors and controllers is coming soon). The change in our sales channel means we can now devote 100% of our effort to creating great products for our customers.

Our customers will also be able to take advantage of products from maxon (look out for the new maxon controllers that work brilliantly with our new brushless motors!).

No, not at all. In fact, quite the opposite!

Demand for Parvalux products has never been higher and in response, we’re investing in a brand new, 160,000 sq ft state-of-the-art factory and headquarters in Poole, Dorset. This new carbon-neutral headquarters and factory will be almost equidistant between our existing three sites in Bournemouth and Poole.

maxon UK and Ireland despatch and logistics queries may be answered in the following ways:

  • Please call +44 (0)1189 733337 if you’re placing your order from the UK or Ireland
  • Email [email protected]
  • Webchat with our experienced engineers on maxon.co.uk

For all other territories, please refer to your local maxon office. The full list of maxon offices and their contact details may be found here: https://www.parvalux.com/local-contacts/

maxon UK and Ireland Finance team is available via +44 (0)1189 733337.

For all other territories, please refer to your local maxon office. The full list of maxon offices and their contact details may be found here: https://www.parvalux.com/local-contacts/

For sales in the UK and Ireland, payment will need to be made directly to maxon Motor UK Ltd and no longer to Parvalux.

The maxon team will be able to share their payment details with you.

We will set up your account automatically using your current details and ask you to confirm those details are correct when you place your first order.

For the next few months, we will continue to operate the +44 (0)1202 512575 number for all Parvalux functions, including Sales.

During this time, callers will be encouraged to use their local maxon contact number when making future sales enquiries.

From July 1st 2022 the sales telephone number will change permanently:

  • Please call +44 (0)1189 733337 if you’re placing your order from the UK or Ireland
  • Email [email protected]
  • You can also webchat with our experienced engineers on maxon.co.uk

For all other territories, please contact your local maxon office for support or to place an order. The full list of maxon offices and their contact details may be found here: https://www.parvalux.com/local-contacts/

Parvalux products are available from maxon office worldwide right now!  Parvalux products will be available exclusively from maxon by July 1st 2022.

Yes! maxon’s Sales Engineers have deep expertise in geared motors, controllers, control software and a number of very specialist applications.

They have been trained on the Parvalux range and the maxon team is being joined by a number of Parvalux’s existing salespeople to provide additional support and continuity for existing customers.

Parvalux is growing at a great pace but we only have a small sales team, based in the UK and operating only during UK trading hours.

maxon has a large sales team based throughout Europe, North America, Africa, Asia and Australia.

The maxon team is already expert in motor technology and has offices in key target markets for Parvalux.

maxon will focus on selling our products, which leaves Parvalux to focus on research, design and production of market-leading motors and gearboxes.

maxon acquired Parvalux in December 2018.

maxon motor ag is a leading Swiss manufacturer of mechatronic drive systems.

The company has been designing and building high-precision drives since 1961 and is a global drive technology leader.

Discover the maxon’s world of drive technology | maxon group

Product

As sales of Parvalux products move from Parvalux to maxon, maxon will allocate a new part number so that Parvalux products can be identified on the maxon inventory system.

This will be configured to also cross-reference Parvalux part numbers, to make the process simple for customers.

No, we’re moving sales from Parvalux to maxon but you’ll still be able to buy exactly the same high-quality products you’ve always bought from us.

We remain committed to innovation and we’ll be adding new products (our brand-new range of brushless motors and controllers is coming soon). The change in our sales channel means we can now devote 100% of our effort to creating great products for our customers.

Our customers will also be able to take advantage of products from maxon (look out for the new maxon controllers that work brilliantly with our new brushless motors!).

Absolutely, we specialize in designing custom motor-gearbox solutions for your application. This service enables customers to outline any number of mechanical, electrical, environmental or even aesthetic requirements in order to realize their preferred motor-gearbox solution.

Absolutely! We offer many non-standard customization options to enable our products to fit your application. This service enables customers to specify their preferred motor, gearbox, shaft, spindle, paint finish, fixing arrangements, ratio, ingress protection (IP) rating, gear material and lubricant in order to realize their preferred solution. This is generally available at no cost premium on orders over 1000 units.

The options available will depend on which product you opt for. Generally speaking, we offer tachometers, brakes, encoders, controllers and terminal boxes with many of our products.

What are the standard options for gearboxes?

 

The options available will depend on which product you opt for. Generally speaking, we offer single, double or hollow shafts with keyways or flats; gearboxes with base fixings; and 3 or 4-point output flange fixing arrangements.

In most instances we can calculate the theoretical torque / power requirements from the friction, acceleration requirements, operation against gravity and application velocity.

You can visit our ‘Choosing Your Motor’ page or alternatively, we will need to know:

1. The type of machine or application it is intended for

2. The speed requirements (rpm)

3. The required torque (Nm)

4. The type of power supply (AC single, three phase or DC)

5. The voltage required

6. The shaft orientation (in-line or right-angle)

7. The operating conditions (stop-start or continuous) 8. the overall environmental and physical conditions

Yes. However we cannot take ultimate responsibility for your final selection, you should always obtain a second opinion if in doubt.

Yes, the HP range of high efficiency gearboxes can be configured and supplied as stand-alone speed-reducer units.

Yes, the GB worm-wheel range offers a theoretical efficiency of 95% at ratio 12.5:1, and the HP planetary range offers efficiencies in excess of 95% at ratio 4:1.

Yes, we offer a range of motor output flange options to enable you to fit a wide range of industry-standard gearboxes to our motors.

Generally we only sell our gearboxes as part of a complete unit due to the nature of their integrated sealed design. However, we do have products which are suitable for mounting onto a 3rd party motor, for example, the GB4, GB9, GB12 worm gearboxes as well as the HP60 planetary gearhead; please contact our sales team for more information.

No, but maxon does. View the maxon website here

Although not true servo motors, our range of DC brushless units may be suitable for many servo applications, please contact a member of our sales team on +1 508 677 0520 or [email protected] to discuss your requirements.

No.

We specialize in the design and manufacturing of sub-1kW electric motors. However, some of our products can be powered over 1kW for intermittent duty applications.

There are a several places on the site that focus on certain motor and gearbox types. Either navigate through the menus at the top of the page, click here to view our catalogs, or click here enter your requirements direct to our sales team who will get back to you with a suggested product.

Our range offers in excess of 5000 standard motor-gearbox-ratio combinations.

Can I order a printed catalog?

Yes, please click here to request one from our sales team.

We publish technical data on our website in html and pdf format. If you cannot find what you are looking for, please contact our Sales team via email: [email protected] or telephone: +1 508 677 0520.

All Parvalux new products are guaranteed for a minimum period of 12 months, from date of invoice, against electrical breakdown or mechanical failure resulting from defective materials and/or workmanship; providing the failure is not due to misuse or operation under adverse conditions (including use with non-Parvalux approved controllers). Carbon brushes, capacitors and flexible cables are not covered; units that have been dismantled in any way, or if the nameplate/product label has been damaged/removed, will invalidate the warranty. Please refer to our terms and conditions for more information.

We require two trade references and a bank reference before we can process your application.

Delivery

No, not at all. In fact, quite the opposite!

Demand for Parvalux products has never been higher and in response, we’re investing in a brand new, 160,000 sq ft state-of-the-art factory and headquarters in Poole, Dorset. This new carbon-neutral headquarters and factory will be almost equidistant between our existing three sites in Bournemouth and Poole.

maxon UK and Ireland despatch and logistics queries may be answered in the following ways:

  • Please call +44 (0)1189 733337 if you’re placing your order from the UK or Ireland
  • Email [email protected]
  • Webchat with our experienced engineers on maxon.co.uk

For all other territories, please refer to your local maxon office. The full list of maxon offices and their contact details may be found here: https://www.parvalux.com/local-contacts/

Any unit proving faulty and covered by the provisions of warranty must be returned to us complete, with postage paid, for examination to be repaired or replaced at our discretion. NB: before returning items please call a member of our sales team to obtain a returns (RMA) number. All returns must be clearly marked with their RMA number and sent to: Returns department, Parvalux, 490 Wallisdown Road, Bournemouth BH11 8PU, UK. Please refer to our terms and conditions for more detail.

If the product you require is in stock we can generally deliver within 5 working days. If the product has to be manufactured our delivery times vary from 6 – 8 weeks, depending on the specific design and the size of the order.

Payment

maxon UK and Ireland Finance team is available via +44 (0)1189 733337.

For all other territories, please refer to your local maxon office. The full list of maxon offices and their contact details may be found here: https://www.parvalux.com/local-contacts/

For sales in the UK and Ireland, payment will need to be made directly to maxon Motor UK Ltd and no longer to Parvalux.

The maxon team will be able to share their payment details with you.

We will set up your account automatically using your current details and ask you to confirm those details are correct when you place your first order.

Please click here to view our Terms and Conditions.

To all account customers we offer 30 days credit from date of invoice as standard. Credit limits are set on a case by case basis.

No. We can accept payment by check or card (Visa, MasterCard or Switch).

Technical

The use of modern computer aided manufacturing techniques to significantly accelerate the product development process, such as vacuum metal/silicon casting, fused deposition modelling, stereo-lithography apparatus and selective laser sintering/melting. Please click here for more information.

Electromagnetic compatibility (EMC) checks for unwanted Electromagnetic Interference (EMI) that operating different equipment in the same environment may incur and the avoidance of its effects.

Failure mode and effects analysis (FMEA) identifies potential failure modes within a system and the consequences of those failures. Failure causes are any errors or defects in process, design or application, and can be real or hypothetical. FEMA testing is typically done during system development.

A machine used to measure torque and rotational speed (rpm) from which the power produced by a motor can be calculated.

Polyoxymethylene (POM). It is a lightweight, low-friction, wear-resistant thermoplastic capable of operating in temperatures over 90°C. Delrin is the brand name of the variant manufactured by DuPont. Other industry equivalents are normally referred to as ‘composite’ or ‘plastic’ gear materials.

A clutch that gives the operator the ability to manually disengage the gearbox drive shaft from the drive unit. The mechanism is mounted internally and forms part of the gearbox output shaft.

A type of clutch that gives the operator the ability to manually disengage the gearbox drive shaft from the drive unit. The mechanism is mounted externally and forms part of the gearbox output shaft.

Pulse-width modulation (PWM) controllers work by switching the supply to the motor on and off very rapidly. The average power that this switching frequency produces affects the speed at which the motor turns, so by adjusting the frequency (pulse-width) the speed of the motor is also controlled. PWM is a powerful technique for controlling analog circuits with a digital signal.

RoHS stands for the ‘Restriction of Hazardous Substances’. It is a European Directive that restricts the use of mercury, lead, hexavalent chromium, cadmium and a range of flame retardants in the production of electrical and electronic equipment.

Insulation class F indicates the capacity to withstand a maximum temperature rise of 115°C at a maximum ambient temperature of 40°C.

The torque the gearbox can withstand for a very short period of time (less than 15 seconds) i.e. its start-up torque.

Intermittent periodic duty with short on-off cycles, expressed in terms of a percentage. The motor is capable of operating at the stated load for the percentage of time stated. The remainder of the time it must be stationary and not powered. The on time must not be long enough to allow the motor to overheat, and not so short as to allow the starting current to significantly affect the temperature rise. In general, for a DC permanent magnet motor with a duty cycle of S3 ×%, the rated torque is equal to the continuous torque multiplied by 1/√( ×/100).

Short term duty, expressed in terms of a time period. The motor is capable of operating at the stated load for the time period stated, and then should be allowed to fully cool before further operation.

Continuous duty. The motor is capable of operating at the stated load continuously.

A motor-face flange designed to interface with a wide range of European gearboxes.

A circular fixing arrangement that conforms to the standards set by the IEC (The International Electrotechnical Commission).

A square fixing arrangement that conforms to the standards set by NEMA (The National Electrical Manufacturers Association).

746 Watts

1 degree = 60 arc-minutes.

The clearance between mated gear teeth, measured along the pitch circle in arc-minutes.

Radial load is a force pushing or pulling the side of the output shaft, which may be the result of weight, tension or transmitted torque on the shaft. Exceeding the allowable radial load will cause premature wear of output shaft bearings and gears and could cause the shaft to break. Figures are based on 10mm from motor mounting face with plain shaft extension.

Axial load is a force on the output shaft into or out of the motor or gearbox. Exceeding the allowable axial load will cause premature wear on output shaft bearings and gearing or even mechanical failure.

Most induction motors may be operated as variable speed with a frequency inverter. DC shunt wound and permanent magnet motors can be operated as variable speed using a thyristor or PWM controller.

Yes, particularly if the desired speed is not known until the motor is installed, or in the case of a brushless motor and controller being used to maintain a constant speed to a greater degree than possible with a permanent magnet motor with no controller.

An AC series wound motor will run on a DC supply at a higher on load torque and/or speed. Other types of motor will require a transformer and rectifier, or an inverter, depending on the type of motor and supply.

A DC brushless motor will not function without a controller.

All of our products are reversible except AC induction shaded pole motors; however, some require a full stop before reversing. Series or shunt wound motors are not reversible when wired with optional 2-lead configuration.

Yes, however, operation at loads higher than the nameplate rating is only possible for short periods, as long as there are rest periods for cooling. Loads must not exceed the mechanical rating for the gears, and the temperature of the motor should be tested to make sure it will not overheat.

Right angle gearboxes with ratios greater than 25:1 (or 50:1 with plastic gears) will usually resist movement up to their torque rating. As the physical size of the gearbox increases, the lowest ratio at which self locking occurs increases. Please contact us for more information.

The tendency of gearing to resist movement when the motor is at rest and the load is attempting to move. Self-locking gearing is not a recommended method for preventing movement in applications where the movement may cause injury or damage; an external brake is recommended in those instances.

You can request a wiring diagram from our sales team on +1 508 677 0520 or [email protected]

Shop

Parvalux products are available through maxon offices and official sales partners around the world, all of whom are knowledgeable about our full range of products. Click here to view your local contact.