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   RETURNS POLICY

Returning Warranty Goods

If you wish to return goods that do not meet the specification agreed please can you follow the below process;

• Email our returns department (returns.department@parvalux.com) with your request to return warranty parts
• Our returns department will send a returns request form for you to complete
• Once completed, email the form back to our returns department

RMA Approval

Once we have validated all information provided on the customer returns request to be within the warranty period we will assign an RMA number of the goods to be sent back on

Identification of Goods

We kindly ask that you attach or include a copy of the approved customer returns form and any other further information that would assist in our warranty analysis, along with the RMA number clearly identified on the goods to be returned

Processing Warranty Returns

In the instance where goods returned do not match that of the information of goods approved during the RMA approval stage, the RMA will be placed on hold and will not be processed further until discussed and resolved with the customer. Continued non-adherence to this may result in an additional administrative cost to be charged

Process Service Levels

• RMA Number Request & Warranty Validation: 48 Hours
• Warranty Analysis: 14 Business Days
• Resupply of Warranty Return Goods: 8 Weeks

For full details of warranty please refer to section 7 of our terms and conditions of sale. Any other enquiries relating to warranty returns please email returns.department@parvalux.com